Privacy Policy | Luxor Limo

Luxor Limo Privacy Policy

Effective Date: 1/1/2022

Last Updated: 10/26/2025

1. Introduction

Luxor Limo and Transportation is committed to protecting the privacy and security of the personal information we collect from our clients, prospective clients, and website visitors (collectively, "Users").

This Privacy Policy describes how we collect, use, and share your Personal Information when you use our luxury transportation services or interact with our website, located at www.luxor-limos.com (the "Website"). By accessing or using our Website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). The types of Personal Information we collect depend on how you interact with our services and Website, and may include:

Contact Information: We collect data such as your name, email address, phone number, and physical address.
- Purpose: To manage bookings, facilitate service fulfillment, provide customer support, and send direct marketing (from which you can opt out).
Trip Details: This includes pick-up and drop-off locations, dates and times, flight numbers, passenger names, and any special requests.
- Purpose: To ensure the accurate fulfillment of your transportation service and for essential logistical planning.
Financial Information: We collect data like your credit card number, billing address, or other payment details.
- Purpose: Solely for the secure processing of payments related to your services. (Note: Payment processing is typically handled by a dedicated, secure third-party processor.)
Technical & Usage Data: Automatically collected data such as your IP address, browser type, operating system, pages viewed, time spent on the Website, referral source, and device identifiers.
- Purpose: For website administration, security, analysis of usage trends, and continuous service improvement.
Communications: This includes records of correspondence, such as email content, phone call notes, and chat transcripts.
- Purpose: For effective customer service, timely response to inquiries, and quality assurance.

3. How We Collect Your Information

We collect your Personal Information from the following sources:

Directly from You: When you book a ride, request a quote, create an account, sign up for a newsletter, or contact us.
Automated Technologies: As you navigate our Website, we may use cookies, web beacons, and other tracking technologies to collect Usage Data.
Third Parties: We may receive information from partners, such as airline or travel agents, or third-party reservation systems used to book our services.

4. Use of Your Information

We use the collected Personal Information for various legitimate business purposes, including:

Service Fulfillment: To process reservations, confirm bookings, dispatch vehicles, and provide the luxury transportation services you request.
Billing and Payment: To process payments and provide invoices.
Communication: To send service-related notifications (e.g., booking confirmations, driver status), respond to your inquiries, and provide customer support.
Marketing: To send promotional materials, special offers, and company updates that may be of interest to you (you may opt-out at any time).
Security and Safety: To ensure the safety of our passengers, drivers, and vehicles, and to prevent fraud.
Legal Compliance: To comply with applicable laws, including Massachusetts regulations, and respond to lawful requests and legal process.
Improvement: To analyze Website usage and service performance to enhance and personalize the User experience.

5. Sharing and Disclosure of Your Information

We respect your privacy and only share your Personal Information as described below:

Service Providers: We share necessary information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processors, cloud hosting providers, and dispatching software companies. These third parties are contractually obligated to protect your data.
Affiliates: We may share your information with our affiliated companies for business and operational purposes.
Legal Obligations: We may disclose your Personal Information if required to do so by law, court order, or governmental request, or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend the rights or property of the Company, or protect the personal safety of Users or the public.
Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business, your Personal Information may be disclosed or transferred as part of that transaction.

6. Data Security and Retention

We employ commercially reasonable security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. This includes technical, physical, and administrative safeguards in compliance with Massachusetts regulations, including 201 CMR 17.00. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required and/or permitted by law.

7. Your Choices and Rights (Massachusetts Residents)

As a Massachusetts luxury transportation company, we strive to adhere to best practices for data privacy. You have certain rights regarding your Personal Information:

Access and Correction: You have the right to request access to your Personal Information and to request corrections of any inaccuracies.
Opt-Out of Marketing: You may opt out of receiving promotional emails from us by following the unsubscribe link in those emails or by contacting us directly.
Cookies: You can typically remove or reject cookies using your browser settings. Be aware that doing so may affect the functionality of our Website.

8. Children's Privacy

Our services are not intended to be booked by anyone under the age of 18. We do not knowingly collect Personal Information from anyone under the age of 18. If we become aware that we have collected Personal Information from a child under the age of 18 without verifiable parental consent, we will take steps to remove that information from our servers.

9. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to the practices of other businesses, and we are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our data practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date at the top of the policy.